Frequently Asked Questions
Q: What is the origin of Charge Coffee?
A: Charge Coffee is single origin coffee from Guatemala. Guatemala is often ranked among the top countries in the world for producing coffee. We wanted a coffee that was organic and had a smooth, chocolate/nutty taste that we could drink every day.
Q: Why single origin and not a blend?
A: Most coffee companies produce "blends" as a way to use cheap coffee beans. Single origin coffee is from one single producer from one region. We buy premium coffee beans and do not mix them with lower quality beans.
Q: What level of roast is Charge?
A: Charge is a City+ roast. This falls between a light and medium roast. The darker the roast, the fewer antioxidants the coffee will retain. We try to balance health and taste.
Q: Do you only sell whole bean?
A: Yes - we never compromise on freshness. It would violate our core beliefs to sell pre-ground coffee.
Q: Is Charge always the same coffee bean?
A: We will always strive to perfect Charge. If we find an organic bean that can enhance the experience, we will consider it. For now we only use our one coffee.
Q: Do you make Charge in pods for single cup machines?
A: No we do not. It is not possible to provide fresh coffee in this form.
Copper One Subscription Logistics
Q: When do I get billed and when do I receive my order?
A: First order - You will be billed today and your coffee will ship this Tuesday. If you order on a Tuesday your order will be shipped the following Tuesday.
All other orders - You will be billed every other Monday and your coffee will ship every other Tuesday.
Q: How do I pause/cancel my subscription?
A: Create a customer account and pause/cancel your subscription through the "manage subscriptions" portal.
Q: Can I order coffee monthly?
A: All subscriptions have a frequency of 'every two weeks'. However, you can skip every other order in the "manage subscriptions" portal to effectively create a monthly subscription.
Q: How do I change how many bags I receive?
A: You can update your order quantity by clicking "swap product" in the "manage subscriptions" portal.